SAP ISU

JOB DESCRIPTION/RESPONSIBILITIES – ISU Billing & Invoice

• Expert level skill in SAP ISU Billing Master data configurations
• Expert level skill in RTP Billing, EDM configuration, EDM Profile Management and Custom formulas.
• Billing & Invoicing processes such as Collectives, Bill Aggregations, Unmetered, Main & Sub meters,
• Primary & secondary meters billing, Budget Billing Plan, Electronic bill outputs like PDF, EDI & TVEI by using the SAP ISU PWB.
• System Configuration: Configure and customize the SAP ISU billing module to meet the specific requirements of the utility company.
• This involves setting up billing schemas, rates, pricing conditions, invoicing cycles, and billing document types.
• Billing Process Management: Oversee the end-to-end billing process, including meter reading, billing determinants, bill creation, bill correction, bill printing, and bill distribution.
• Ensure accurate and timely billing of utility services to customers.
• Customer Master Data Management: Manage customer master data in the SAP ISU system.
• This includes creating and maintaining customer records, meter data, contract details, tariff structures, and billing addresses.
• Billing Issue Resolution: Investigate and resolve billing-related issues, discrepancies, and errors.
• Collaborate with other teams, such as customer service and finance, to resolve customer billing inquiries and disputes.
• Testing and Quality Assurance: Perform system testing to ensure accurate billing calculations, proper integration with other modules, and compliance with business requirements.
• Conduct end-to-end testing for billing processes and support user acceptance testing (UAT) activities.
• Documentation and Training: Create and maintain documentation for billing processes, configuration, and user manuals.
• Provide training and guidance to end users on SAP ISU billing processes and functionalities.
• Enhancements and Upgrades: Participate in system enhancements and upgrades related to billing processes.
• Analyze business requirements, propose solutions, and collaborate with development teams to implement changes.
• Data Analysis and Reporting: Analyze billing data and generate reports for management, finance, and regulatory purposes.
• Provide insights and recommendations based on data analysis to improve billing accuracy and efficiency.
• Compliance and Regulatory Requirements: Stay updated with industry regulations and compliance requirements related to utility billing.
• Ensure that billing processes adhere to legal and regulatory standards.
• Stakeholder Collaboration: Collaborate with internal stakeholders, such as finance, customer service, and IT teams, to ensure effective communication, coordination, and alignment of billing processes with overall business objectives.
• Continuous Improvement: Identify opportunities for process improvement, automation, and efficiency gains in billing operations.
• Propose and implement enhancements to streamline billing processes and enhance customer experience.
• Very Sound knowledge in Device Management.
• Good working experience in FICA and BPEM Configurations
• Good knowledge of SAP CRM, C4C and ISU integrations.