Type: Full Time
Location: Noida
Notice-period: Immediate/15 days
Budget: As per Company Norms
Responsibilities
- Manage the daily running of the call center&proper resource planning (staff/software etc.)
- Applying strategies to meet performance targets for sales and call quality
- Liaise with supervisors, team leaders, operatives, and third parties to gather information and resolve issues
- Monitor random calls to improve quality, minimize errors, and track operative performance
- Review the performance of staff, identify training needs and plan training sessions
- Record statistics, user rates, and the performance levels of the center&prepare reports on these statistics, rates, and performance levels
Requirements and skills
- Educational Qualification –Graduation or equivalent
- Good exposure to outbound tele-calling at the TL level
- Excellent communication skills, both written and verbal
- Strong interpersonal skills to be able to deal with people at all levels
- Analytical skills to interpret data and trends
- A go-getter person with a positive attitude
- A strong customer focus and excellent telephone manner
- Ability to motivate and develop staff& work in a team
