Salesforce Service Cloud Lead Developer

Domain: Insurance

Mandatory Skills:

• Service Cloud
• LWC (Lightning Web Components)
• Omnistudio
• Agile Methodologies
• Integration using APIs

Desired Skills:

• SAFE Agile
• Scrum Master (SM) Experience
• Business Analysis (BA) Experience

Responsibilities:

• Lead Salesforce Service Cloud projects with a focus on using Lightning Web Components (LWC) and Omnistudio.
• Design and define the technical architecture that meets business requirements, ensuring scalability, security, and performance.
• Provide expertise in Service Cloud features including Account Management, Case Management, and Customer Service.
• Understand and implement Salesforce security and access controls to protect data and ensure compliance.
• Follow best practices for LWC and Omnistudio development, ensuring high-quality code and maintainable solutions.
• Develop and manage Salesforce integrations using APIs and Salesforce Connect to seamlessly connect with other systems.
• Collaborate with stakeholders to gather requirements, design solutions, and deliver projects that meet business needs.
• Apply Agile methodologies to project management, ensuring efficient and timely delivery of solutions.
• Utilize version control systems like GIT to manage codebase and collaborate with development teams effectively.
• Provide leadership and mentorship to junior developers, ensuring adherence to best practices and fostering a collaborative environment.
• Stay updated with the latest Salesforce features, releases, and best practices to continually improve and optimize solutions.
• Troubleshoot and resolve issues related to Service Cloud implementations and integrations.
• Document technical solutions, configurations, and development processes for reference and training purposes.

Qualifications:

• Proven experience leading Salesforce Service Cloud projects with a strong focus on LWC and Omnistudio.
• Expertise in Service Cloud features such as Account Management, Case Management, and Customer Service.
• Strong understanding of Salesforce security and access controls.
• Extensive experience with Salesforce integrations using APIs and Salesforce Connect.
• Proficiency in Agile methodologies and experience with version control systems like GIT.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills and the ability to work collaboratively with cross-functional teams and stakeholders.
• Experience with SAFE Agile methodologies is a plus.
• Scrum Master (SM) or Business Analysis (BA) experience is desirable.