Responsibilities:
· Design, develop, and implement ServiceNow solutions, including custom applications, workflows, and integrations.
· Configure and customize ServiceNow modules such as Incident Management including Major Incident Management, Change Management, Service Catalog, and Release Management.
· Collaborate with stakeholders to gather requirements and translate them into technical specifications.
· Provide ongoing maintenance, support, and enhancements to existing ServiceNow implementations.
· Develop and maintain ServiceNow reports, dashboards, and KPIs to monitor system performance and user activity.
· Perform ServiceNow administrative tasks such as user management, role configuration, and system upgrades.
· Troubleshoot issues related to ServiceNow functionality, configuration, and integration.
· Stay current with ServiceNow best practices, new features, and industry trends to continually improve system performance and usability.
· Document technical designs, configuration changes, and system processes.
· Collaborate with cross-functional teams to ensure alignment of ServiceNow solutions with business objectives.
Qualifications:
· Bachelor’s degree in computer science, Information Technology, or related field.
· Minimum of 5+ years of experience developing and administering ServiceNow solutions.
· ServiceNow certifications preferred.
· Proficiency in ServiceNow scripting languages such as JavaScript & Glide & Automation
· Hands-on experience with ServiceNow platform components including Service Catalog, Workflows, and UI Policies.
· Strong understanding of IT service management processes and frameworks such as ITIL.
· Experience with ServiceNow integrations using APIs, web services, and MID Servers.
· Excellent problem-solving skills and attention to detail.
· Strong communication and interpersonal skills, with the ability to effectively collaborate with team members and stakeholders.
· Ability to prioritize and manage multiple tasks in a fast-paced environment
